Skip to main content
A hidden category is hidden from everyone. Often you want something in between: a category that your own staff can see but your customers cannot, or a board that only your paying customers reach. That is what the Segment field on a category does. Point a category at a segment, and only signed-in customers who match that segment see its posts. Everyone else never knows the category exists.
Segments require the Business plan and an Admin or Manage role. See Plans and billing.

​
Common ways to use this

The first one is worth calling out, because it solves a problem people usually solve the expensive way. You do not need to invite your colleagues as team members to give them an internal board. A team member seat is for people who administer the workspace. If your colleagues only need to read and post on an internal category, let them sign in as normal customers and match them with a segment on their email domain instead. It costs no seats and works for the whole company at once.

​
Set it up

1

Create the segment

Go to Settings → Audience & Impact → Segments and click New segment. Name it after the audience, then add the condition that describes them. For an internal board, that is Email address · contains · your company domain.The New segment dialog named Company employees with a condition reading Email address contains @company.comClick Create. For the full condition builder, including how to combine rules and segment on your own custom data, see Set up user segments.
2

Open the category

Go to Settings → Categories and open the category you want to scope, or create a new one for this audience.
3

Pick the segment

In the Segment dropdown, choose the segment you just created. None means the category is open to everyone, which is the default.The Edit category dialog with the Segment dropdown open, showing None, Internal Staff, and German B2B
4

Save

Click Save. The scope applies immediately to every post in that category, both existing and new.

​
Who sees what

Membership is evaluated live, per customer, every time someone loads your board. Nobody is added to a segment by hand, so a person who starts matching gains access on their next visit, and someone who stops matching loses it.
  • Customers who match the segment see the category’s posts on your board and roadmap, exactly like any other post.
  • Customers who do not match do not see the posts anywhere, and a direct link to one returns “Access to this post is restricted”.
  • Anonymous visitors never match any segment. Someone who is not signed in cannot be evaluated against your conditions, so they always fall on the “no access” side. A segmented category is therefore invisible to logged-out visitors, whatever the conditions say.
  • Your team always sees everything in the admin dashboard, regardless of segments.
Because matching depends on being signed in, this only works when your customers are identified, through the widget or through single sign-on. And because an email domain condition trusts the email on the account, only rely on it for internal boards if your customers verify their email or sign in through SSO. See Access & privacy for how sign-in is enforced.

​
Segment or hidden?

Both keep posts off the public board. Pick by who should still get through: You can also combine a segmented category with the other Advanced toggles, for example Disable submission so the audience can read and vote but only your team files new posts.

Set up user segments

Build the audience: conditions, groups, and your own custom fields.

Hide posts from your public board

Take a category off the board for everyone instead.

How end-user accounts work

How customers get identified, which is what segment matching depends on.

Add, remove, and reorder categories

Everything else the category form does.