Core concept

Sleekplan is a customer feedback platform. It gives your product one place to collect ideas, bugs and votes from your users, understand what matters most, decide what to build, and tell everyone when it ships. Sleek Intelligence, the AI built into the platform, does the heavy lifting in the background so a small team can keep up with a lot of feedback. This article is the big picture. Read it once and you will know what everything is called and how the pieces fit together. Every section links to a deeper guide when you want the detail.

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The one idea to remember

Everything in Sleekplan serves a single loop:

1. Collect feedback from your users, wherever they are.
2. Make sense of it so the signal rises above the noise.
3. Decide and build the things that will help the most people.
4. Close the loop by shipping and letting users know.

When users see their feedback turn into real changes, they come back and share more. That is the whole game, and Sleekplan is built to keep that loop turning.

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How your account is organized

A few words come up everywhere in Sleekplan. Here is what they mean. The admin dashboard is your home base. The left sidebar holds your modules, your analytics, and the Sleek Intelligence tools, and it is where your team spends its day.

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The modules

Modules are the parts of Sleekplan you turn on for your workspace. Turn on only what you need: you can enable or disable any module from Settings → General at any time.

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Feedback

The heart of Sleekplan. A feedback board where users post ideas and bug reports, then vote and comment on each other’s. Votes and discussion show you what your users actually want, ranked by demand instead of by whoever shouted loudest. Each post has a status (its stage in your workflow), a category (the type of feedback), and optional tags for your own organization. You can post on a user’s behalf when feedback arrives by email or on a call. See Create a post and Organize feedback.

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Roadmap

The roadmap turns your board into a plan. Group posts by status (Planned, In progress, Done) or by timeline (month and quarter) so users can see what you are working on and what is coming next. Give a post an estimated date and it lands automatically in the right month or quarter column. See Roadmap and Estimated dates.

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Changelog

When you ship something, announce it in the changelog. It is your product’s “what’s new” feed, and it is how you close the loop: users who asked for a feature or subscribed to updates hear about it the moment it goes live.

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Surveys, NPS and CSAT

Ask users how they feel, right inside your product. Sleekplan includes ready-made NPS (loyalty) and CSAT (satisfaction) surveys, plus multi-step surveys with conditional logic when you need to ask more. Responses flow into the same analytics as the rest of your feedback.

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Where your users meet Sleekplan

Your feedback board does not have to live in one place. There are a few ways to put it in front of users, and you can use more than one at once. The widget is the most common setup. It sits quietly on a button until a user needs it. The standalone portal is the public home for your feedback, roadmap and changelog. Even if you only use the widget, the portal still works behind the scenes, because that is where notification emails send people. Both surfaces carry your brand: your logo, your colors, light or dark theme, your own wording, and support for multiple languages. Set it all up under Settings → Public Portal & Widget. Learn more in Portal & widget.

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Sleek Intelligence

Collecting feedback is easy. Keeping up with it is the hard part. Sleek Intelligence is the AI layer built into Sleekplan that reads, sorts and acts on your feedback so your team can focus on decisions instead of admin. You turn it on once, under Settings → Sleek Intelligence, and give it a short description of your product so it has context. From there it powers four things: it brings feedback in, keeps it tidy, groups it into themes, and gives you a copilot to talk to.

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Collect feedback from anywhere

Your users leave feedback in a lot of places that are not your board: review sites, app stores, support chats. Sleek Intelligence can pull it all in for you.

• Add a platform to import from review sites like G2, Trustpilot and the App Store.
• Connect an app such as Intercom or HubSpot to turn support conversations into feedback.
• Email and API let any other tool send feedback straight in.

As feedback arrives, Sleekplan can check it against what you already have so the same request does not get logged twice.

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Manage feedback automatically

New feedback needs triaging before it is useful. Sleek Intelligence can do that first pass for you, on both posts and comments. Switch on the automations you want, for example:

• Merge suggestions spot duplicate or near-identical requests and suggest combining them.
• Identify spam flags junk posts and comments automatically.
• Strip confidential information removes sensitive data before it goes public.
• Follow-up comments ask the user for detail when a post is missing key information.
• Sentiment analysis labels each post and comment as positive, negative or neutral.

You stay in control. Turn on Require review for AI actions and everything the AI proposes waits for a human to approve it. That happens in the Review queue, where AI suggestions sit alongside the normal moderation of user-submitted posts.

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Discover themes with Topics

Hundreds of individual posts are hard to reason about. Topics groups related feedback into themes (and sub-topics), then shows you how each one is trending, how many votes it holds, and whether sentiment is positive or negative. It is the fastest way to answer “what are people really asking us for?”

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Meet Sleekmate, your product copilot

Sleekmate is a chat assistant that reads your whole workspace, your feedback, roadmap and changelog, so you do not have to dig for answers. Think of it as a product manager sitting next to you. Ask it things like “what are my top requested features?”, “summarize recent feedback”, or “draft a changelog for the work we shipped this week”. It can pull up posts, spot trends, and even take actions for you, like creating a post or writing a draft. Open it from the top of the sidebar or press ⌘I. Want the full detail on any of this? See Sleek Intelligence.

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Make it yours

Before you invite users, spend a few minutes on branding so the whole experience looks like your product, not like Sleekplan. Under Settings → Public Portal & Widget → Branding you can set your logo and colors, choose a light or dark theme, rename the modules and buttons, and add the languages your users speak.

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Get started in four steps

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Next steps