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A category groups posts by type, for example Feature, Bug, or Improvement. Every post has one category, and users pick it when they submit feedback. Categories are how you keep your board organized: they drive the category filter on the feedback list, the badge on each post, and where a post is allowed to appear. You manage them in Settings → Categories.
Categories are workspace-wide. Adding, renaming, reordering, or deleting one affects every post and, depending on its settings, what your users see on the public board, roadmap, and changelog.

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The default category

One category is your default (named Feature to start). New posts land in it when no other category is chosen, and posts from a deleted category fall back to it. You can rename and recolor the default, but you cannot delete it, so there is always somewhere for posts to go. The Categories settings page listing Feature, Bug, and Improvement, each marked available for Feedback and Changelog, with the New category button highlighted

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Add a category

1

Open the category form

Go to Settings → Categories and click New category in the top right.
2

Name it and pick a color

Give the category a short name and choose a color. The color is the dot shown next to the category everywhere it appears.The New category dialog with Name and Color fields, an Availability section with Feedback board and Changelog toggles, and an Advanced section of visibility and voting toggles
3

Choose where it is available

Under Availability, decide which surfaces the category can be used on:
  • Feedback board lets users file posts of this category on your feedback board.
  • Changelog lets you tag changelog entries with this category.
You cannot turn off the last category still enabled for a board, so there is always at least one category to post or publish under.
4

Set advanced options (optional)

The Advanced toggles fine-tune how the category behaves. Leave them off unless you need one:
  • Hidden category hides the category and all of its posts from the public board and roadmap. Use it for internal-only work.
  • Hide from roadmap keeps the category on the board but off the roadmap.
  • Disable submission stops users from creating new posts in this category (existing posts stay).
  • Disable voting turns off voting on posts in this category.
  • Hide vote count keeps voting on but hides the number from users.
5

Create it

Click Create. The category is available right away wherever you enabled it.
If your workspace uses segments, the dialog also shows a Segment field that ties the category to a user segment. It only appears when you have segments set up.

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Reorder categories

The order here sets the order categories appear in the category picker and on your board. Put the ones users reach for most at the top.
1

Grab the drag handle

Hover a category row to reveal the drag handle on its left.The Categories list with the Bug row hovered, its drag handle highlighted, and edit and delete icons showing on the right
2

Drag it into place

Drag the row up or down and drop it where you want it. The new order saves on its own.

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Edit a category

Click a category name, or the pencil icon that appears when you hover its row, to reopen the same form and change its name, color, availability, or advanced options. You can edit the default category too, you just cannot delete it.

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Delete a category

1

Open the delete confirmation

Hover the category you want to remove and click the trash icon on the right. The default category has no trash icon because it cannot be deleted.The delete confirmation dialog reading Delete Bug, warning that posts using this category will fall back to the default category and this cannot be undone
2

Confirm

Click Delete category. Any posts in it move to the default category (they are not deleted), and the category is removed everywhere. This cannot be undone.

Category templates

Give each category a starting body that prefills the composer.

Add, remove, and reorder statuses

Manage the statuses that track a post through your workflow.

Create a post

Set a post’s category along with its status, owner, and estimate.

The roadmap

Hidden categories and Hide from roadmap control what shows there.

Categories vs. tags vs. statuses

Decide whether your category axis should be the kind of feedback or the product.