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Every feedback post has one discussion thread where you and your users talk about the request. Each comment is either public, so it shows on your feedback portal and the widget alongside the post, or private, an internal note only your team can see. That lets you reply to a customer and hash out the details with your team in the same place, without the two audiences ever crossing.
Replying to feedback is available to any team member with access to the workspace. Private notes require a paid plan (Starter and above). On the free plan you’ll be prompted to upgrade when you try to add one.

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Where the discussion lives

Open any post from the Feedback list. The Discussion tab shows the full thread under an Activity list, with the reply box pinned at the bottom. A feedback post open on the Discussion tab, with the comment thread and the Public/Private reply box at the bottom The toggle below the reply box (highlighted above) is where you choose whether your comment is Public or Private before you send it. Sort the thread by newest or oldest from the Activity header, and hover over any comment to reveal its actions (reply, pin, edit, and delete) in the top-right corner.

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Reply to a user

A public reply is the normal way to respond to the person who submitted the post and everyone following it.
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Open the post and write your reply

In the reply box at the bottom of the Discussion tab, make sure Public is selected, then type your message. The editor supports rich formatting and file attachments (see Attach images and files and Format your comment below).
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Send it

Select Reply, or press Cmd/Ctrl + Enter. Your comment appears in the thread and is visible to your users on your feedback board and in the widget.
Public replies notify the post’s author and everyone subscribed to it. See Emails Sleekplan sends to your users for exactly who gets each message.

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Add a private internal note

Private notes are for your team only. Use them to triage a request, tag a colleague for input, or record context you don’t want customers to see, all attached to the post it’s about.
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Switch the reply box to Private

In the reply box, select Private (the lock icon). The placeholder changes to Write an internal note… and the button changes to Add note, so you always know which audience you’re writing for.The reply box switched to Private, showing the "Write an internal note" placeholder and the Add note button
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Write your note and add it

Type your note, then select Add note. It’s saved to the thread but hidden from your users.
A private note is marked with a Private badge and a tinted background, so it’s easy to tell apart from public comments at a glance. A private note in the thread with a Private lock badge and a shaded background, next to public user comments
Private notes are hidden from your users on the feedback portal and in the widget, but any admin or team member with access to your workspace can read them. They’re team-confidential, not personal.

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Replies stay private

When you reply to a private note, your reply is automatically kept private too, so a team-only side conversation can’t accidentally spill into the public thread. Replies to a public comment stay public. Type @ in any comment or note to open the mention menu. It has three tabs:
  • Users to mention a teammate or a customer. The person you mention gets notified.
  • Posts to link another feedback post.
  • Changelog to link a changelog entry.
The @ mention menu open on the Users tab, listing people you can mention in a comment Mentioning a teammate in a private note is the quickest way to pull them into a discussion: they’re notified and land directly on the post. Linking a related post or changelog entry turns into a clickable reference in the thread.
Mentions work in both public and private comments. Mention a customer in a public reply to make sure they see it, or a teammate in a private note to loop them in without notifying the customer.

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Attach images and files

You can attach images and files to any comment, public or private, using the paperclip button in the reply box.
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Select the paperclip

In the reply box, select the Attach files (paperclip) button and pick one or more files from your computer. You can attach up to 10 files per comment.The comment reply box with the paperclip Attach files button highlighted
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Send the comment

Add an optional message, then select Reply (or Add note for a private comment). A comment can be sent with attachments only, no text required.
Once posted, images show as thumbnail tiles under the comment. Select one to open it full size in a lightbox. Other files show as a download chip with the file name and size, and open in a new tab. Images (JPG, PNG, and GIF) are always accepted. Whether other file types are allowed depends on your workspace, so see Attachment file types to allow more formats.
Images are added through the paperclip, not by pasting or dragging them into the text box. Formatting shortcuts still work in the text itself (see below).

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Format your comment

The comment editor is the same rich editor used for post descriptions, for both public replies and private notes. Format text with Markdown shortcuts, the / menu, or the selection toolbar (bold, italic, lists, quotes, code, and links). See Write and format the description for the full set.

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Like a comment

Every comment has a like control in its footer: an up-arrow with a count next to it. Select it to like the comment, and select it again to remove your like. The arrow turns teal while your like is active, and the number shows the total likes. Your users can like comments too, from your feedback portal and the widget. The like control at the bottom of a comment, an up-arrow with a count beside it

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Pin a comment to the top

Pinning keeps an important comment, such as an official response or a summary, at the top of the thread so everyone sees it first.
Pinning is available to your team. Only top-level comments can be pinned, not replies to a comment.
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Hover the comment and select Pin

Hover over a top-level comment to reveal its action buttons, then select Pin comment (the pin icon).A comment showing its hover action buttons with the pin icon highlighted
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It moves to the top

The comment jumps to the top of the thread and shows a Pinned label, no matter which sort order the thread uses. To remove it, hover the comment again and select Unpin.A pinned comment sitting at the top of the thread with a Pinned label next to the author

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Edit or delete a comment

Hover over any comment to reveal its action buttons in the top-right corner.
  • Edit (the pencil icon) opens the comment inline in the editor. Change the text or attachments, then select Save. Both public replies and private notes can be edited.
  • Delete (the trash icon) removes the comment. You’re asked to confirm first, since deleting a comment can’t be undone.
As an admin you can edit and delete any comment in the thread, including ones your users left. If the comment you delete has replies under it, its text is replaced with [Comment removed] instead of vanishing, so the replies still make sense.

Create a post

Add feedback from the dashboard, then open the discussion to reply or add notes.

Review incoming feedback

Approve, edit, or reject the posts and comments your users submit.

Emails to your users

See which comment and mention notifications reach your users, and when.

Team roles and permissions

Control who on your team can access the workspace and its discussions.