Notes from a team building feedback on autopilot.
Essays on product, engineering, and the long game of making software people don't have to ask for. Written by the team. New posts every Tuesday.
Aha Pricing: What Each Product and Tier Costs
Aha sells Roadmaps, Ideas, Knowledge and Develop as separate per-user products. Roadmaps lists at $59 to $149 per user per month.
Jira Product Discovery Pricing: Creators, Not Users
Jira Product Discovery bills per creator: $0 for three, then $10 or $25 each per month. Published views are read-only, so customers cannot vote.
How to Say No to Feature Requests Without Losing Users
Rust closes an RFC it will never accept and postpones one it might. Separating those two answers is what makes a declined feature request land well.
Productboard Pricing: Maker Seats and What You Pay
Productboard bills per maker seat: $19 a maker on Plus, $59 on Business with a two-maker minimum, and contributors are capped at 25 until Enterprise.
Beamer Pricing: Plans, MAU Limits and Add-On Costs
Beamer bills by monthly active users: $49 to $249 a month on annual billing, with Feedback and NPS as separate $99 add-ons.
Changelog Examples: Real Entries and a Format to Copy
Ten real changelog entries from Tailwind CSS, GitHub, Stripe and Elixir, the six Keep a Changelog categories, and a CHANGELOG.md you can paste.
How to Organize Customer Feedback: A System for SaaS Teams
A practical system to organize customer feedback: centralize every channel, build a small taxonomy, dedupe demand, and run a weekly triage that feeds your roadmap.
The New Era of Product Management and How SaaS Teams Can Win
Learn what defines the new era of product management and how SaaS teams can adapt with outcome-based roadmaps, continuous discovery, feedback systems, and AI-assisted workflows.
Multi-Channel Customer Feedback for SaaS Teams
Learn how SaaS teams build multi-channel customer feedback systems across email, in-app, web, and support, then centralize, prioritize, and close the loop.