Journal · SaaS Growth

Notes from a team building feedback on autopilot.

Growth tactics, conversion playbooks, and operating lessons for SaaS teams scaling product-led motions.

AllFeedback ManagementProduct ManagementProduct StrategyGuidesProduct CommunicationCustomer FeedbackRoadmap PlanningFeature PrioritizationSaaS Growth
Cancellation Survey: Questions That Get a Real Answer
SaaS GrowthSep 20, 20269 min

Cancellation Survey: Questions That Get a Real Answer

Most cancellation surveys measure comfort, not cause. What to ask when a customer ends a plan, when to ask it, and why the exit stays one click away.

marco
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fig. — saas growth
SaaS GrowthMay 27, 20252 min

Building a Winning Free-To-Paid Conversion Strategy: 12 Proven Tactics for Product Management

Master free-to-paid SaaS conversions with 12 proven tactics. Leverage onboarding, feedback, and feature voting to unlock more upgrades. Essential strategies for product managers.

By lauren