Skip to main content
Display logic shows a question only when an earlier answer matches a condition. It lets one survey branch: a respondent who rates you poorly can be asked what went wrong, while a happy respondent skips straight past that question. Everyone answers the same first questions, then sees only the follow-ups that apply to them. Each rule points at an earlier question in the survey. A question can only depend on answers given before it, so you build the survey top to bottom and add logic as you go. The display logic editor reading "Show this question if" with a question, condition, and value

​
Add display logic to a question

1

Open the question in the editor

In the survey editor, expand the question you want to show conditionally. Make sure it comes after the question its rule depends on; reorder it with the grip handle if needed.
2

Select Add display logic

At the bottom of the question, select Add display logic. If the question is the first one, this is unavailable, because there is no earlier answer to base a rule on.
3

Pick the earlier question

Under Show this question if…, choose one of the earlier questions. Only answerable questions appear here; text blocks are not options, since they collect no answer.
4

Choose a condition and value

Pick how to compare the earlier answer, then type the value to compare against:
ConditionShows the question when the earlier answer…
containsincludes the value you type
is exactlymatches the value exactly
is greater thanis a number larger than the value
is less thanis a number smaller than the value
Use is greater than and is less than with number-based answers like a scale, NPS, or CSAT question. Use contains or is exactly for choice and text answers.
5

Save the survey

Save the survey. The inspector’s Conditions count reflects how many questions now have display logic.

​
How the rules behave

  • Earlier questions only. A rule can reference any answerable question above the current one, never one below it. If you move a question above its dependency, review its rule.
  • One rule per question. Each question has a single show-if rule. To require several conditions, split the flow across more questions.
  • Hidden means skipped. When the condition is not met, the question does not appear for that respondent, and no answer is recorded for it. Hidden questions are simply left out of that person’s response.
  • Remove a rule anytime. Open the rule and select the remove (×) control to make the question show for everyone again.

​
An example

To ask for a reason only from unhappy respondents:
  1. Add a CSAT question: “How satisfied are you?”
  2. Add a free text question: “What could we do better?”
  3. On the free-text question, add display logic: show it if the CSAT answer is less than 3.
Now only respondents who rate 1 or 2 are asked to explain, and everyone else finishes sooner.

​
Next steps

Question types

Pick the answer format each condition works best with.

Create a survey

Build the questions your display logic branches between.

Read survey results

See how conditional answers appear in the response feed.

Share and target a survey

Publish the survey once its logic is set up.