Feedback processing is part of Sleek Intelligence, so Sleek Intelligence must be enabled first (Starter plan and above). Each automation uses Intelligence credits when it runs.
Turn on automations
Only workspace owners and admins can change these settings.
Open feedback processing
What runs on posts
| Automation | What it does |
|---|---|
| Merge suggestions | Detects duplicate or similar feedback and suggests merging it, so the same request does not get logged twice. |
| Identify spam | Automatically flags spam posts. |
| Strip confidential information | Detects and removes sensitive data from a post before it goes public. |
| Follow-up comments | Writes a follow-up comment asking the user for detail when a post is missing essential information. |
| Sentiment analysis | Classifies each post as positive, negative or neutral. |
What runs on comments
| Automation | What it does |
|---|---|
| Identify spam | Automatically flags spam or inappropriate comments. |
| Strip confidential information | Detects and removes sensitive data from a comment. |
| Detect off-topic comments | Spots comments that are really their own request and converts them into separate posts. |
| Sentiment analysis | Classifies each comment as positive, negative or neutral. |
Keeping a human in the loop
Some of these automations only add information (like sentiment labels), while others change your board (merging duplicates, writing a follow-up comment, editing a post). For anything that changes the board, you can require a person to approve it first. In Settings → Sleek Intelligence → General, turn on Require review for AI actions and choose which actions need sign-off, for example AI-created posts, AI merges, AI comments or AI edits. When a gate is on, the AI’s proposal waits in the Review queue instead of happening straight away. Sentiment and spam labelling do not change content, so they are not gated.What it costs
Each automation draws Intelligence credits when it runs, and a single new post can trigger several at once. Sentiment and the lighter checks cost less; duplicate detection is the most expensive. A post that has already been processed is not charged again. If your workspace runs out of credits, automations are quietly skipped until your balance is topped up or your monthly quota resets.Related
Reviewing AI actions
Approve or reject the changes these automations propose.
Sources
Bring feedback in from review sites, apps, email and an API.
Organize feedback
Statuses, categories and tags that processing works alongside.
Sleek Intelligence credits
What each automation costs and how to top up.