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Tags are internal by default: your team uses them to triage, but the people submitting feedback never see them. When you want tags to be part of the public experience, two independent settings turn them on. Both live in Settings → Feedback board.
These settings act on the tags you have already created. Set up the tags you want to expose first, in Settings → Tags.

Let users apply tags when submitting

Turn on Let users set tags in the Submission & voting section to add a tag picker to the post form. Visitors can then choose from your existing tags when they create a post, so feedback arrives already labelled. The Feedback board settings, Submission and voting section, with the Let users set tags toggle highlighted Users can only pick from the tags you have created, they cannot invent new ones. That keeps your tag list clean while still letting people self-label along an axis you care about, for example which platform they are on.

Let visitors filter by tag

Turn on Public tags in the Public board display section to show a tag filter on your public board. Visitors can then narrow the list to a single tag and browse only the posts that carry it. The Feedback board settings, Public board display section, with the Public tags toggle highlighted

Mix and match

The two settings are independent, so you can combine them however you like:
  • Both off keeps tags fully internal. Your team still uses them as Labels on posts; users see nothing.
  • Public tags only lets visitors filter by tags that you and your team apply, without letting them set tags themselves. Good when you curate the labels.
  • Let users set tags only collects a tag on new posts but does not add a public filter.
  • Both on gives you a fully public tag axis: users label their own posts and everyone can filter by those labels.
After changing either toggle, click Save.
Public tags shine as a second public axis alongside your category. If your category is the kind of feedback (Feature, Bug), expose tags like Web app or iOS so visitors can filter by platform too. See Categories vs. tags vs. statuses for how to divide the axes.

Add and remove tags

Create the tags these settings expose.

Categories vs. tags vs. statuses

Decide which axis your users should see and filter by.