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The Intercom integration brings Sleekplan inside your Intercom Messenger and Inbox. You can embed your feedback board, roadmap, and changelog on the Messenger home so customers browse and post without leaving the chat, and your support team can search for, create, and vote on feedback posts directly from a conversation. Feedback captured this way is automatically tied to the customer’s Intercom email, so it lands under the right end-user account in Sleekplan.
Connecting integrations happens in workspace Settings, which is available to workspace owners and admins. See Roles and permissions.

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What the integration does

Once connected, Sleekplan adds three things to Intercom:
  • Messenger home apps. Show buttons on your Messenger home that open your feedback board, roadmap, changelog, or your default board in a sheet inside the Messenger.
  • A conversation app. From inside a conversation, search existing feedback, link a post, or create a new post on the customer’s behalf. Created posts capture the conversation and the customer’s email and name.
  • A conversation sidebar. See the customer’s Sleekplan activity next to the conversation: their upvotes, CSAT and NPS scores, and the posts they’ve voted on, plus quick actions to search, vote for them, and create a post.

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Connect Intercom

1

Open your integrations

Go to Settings → Integrations & Developers → Integrations.
2

Find Intercom and click Connect

In the All integrations list, find Intercom and click Connect. Once the connection finishes, Intercom moves up to the Connected section at the top of the page.The Sleekplan Integrations screen with the Intercom row highlighted in the Connected section
3

Authorize access in Intercom

A new tab opens Intercom’s authorization screen. Sign in to the Intercom workspace you want to connect and click Authorize access. Intercom sends you back to Sleekplan and the workspaces are linked.Intercom's authorization screen listing the access Sleekplan requests, with the Authorize access button
Each Intercom workspace can be connected to only one Sleekplan workspace. If the Intercom workspace is already linked elsewhere, the connection is rejected with a message telling you so.

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Show Sleekplan on your Messenger home

After connecting, add Sleekplan to the Messenger home so customers can reach your board, roadmap, and changelog from the chat.
1

Open your Messenger home settings in Intercom

In Intercom, go to Settings → Channels → Messenger, open the Web tab, and go to Content. Make sure a Home section exists (add one from the Spaces tab if it doesn’t).The Intercom Messenger Web Content settings with the Content tab and the Home space selected
2

Add the Sleekplan app

Under Customize home with apps, click Add an app and choose Sleekplan.The Customize Home with apps section in the Intercom Messenger settingsIntercom's Add to Messenger home app picker with Sleekplan listed as an option
3

Choose what to embed

Select which sections to show as buttons. You can add any combination of:
  • Default (board), which opens your default home screen
  • Feedback board
  • Changelog
  • Roadmap The Sleekplan app display options inside Intercom with Feedback Board, Changelog, and Roadmap embed checkboxes
For each one you can set an optional title, description, and button label, or leave those blank to use the defaults.The Sleekplan app step inside Intercom for entering an optional title, description, and button text for each section
4

Save and set live

Check the preview, then click Save and set live. Each button opens the matching Sleekplan screen in a sheet inside the Messenger.The Intercom Messenger home preview showing Sleekplan's Feedback and Changelog buttons, with the Save and set live button
The embedded board, roadmap, and changelog use the same content and settings as your public portal, so there’s nothing extra to configure. You can tune what customers see from your widget home screen settings.

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Work with feedback inside a conversation

Add Sleekplan as a conversation app to search and create posts while you chat with a customer.
  • Search and link. Search your feedback by keyword and pick a result to attach it to the conversation as a card showing the post’s title, category, status, and description, with a View submission button.
  • Create a post. Fill in a title and description, pick a category, and submit. The new post is created on the customer’s behalf, using their Intercom email and name, and it records the conversation it came from.
Both actions attribute the post to the customer’s end-user account in Sleekplan, matched by their Intercom email. If no account exists yet, Sleekplan creates one automatically, so you never lose the link between a request and the person who made it.

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See a customer’s activity in the sidebar

Pin the Sleekplan sidebar app to a conversation to see the customer’s Sleekplan activity alongside the chat. The sidebar shows:
  • Their totals: upvotes, CSAT score, and NPS score, when available.
  • The posts they’ve voted on, each linking through to Sleekplan.
  • A search box to find any post, plus a Vote for this button to add their vote, and a Create new post form, both acting on the customer’s behalf.

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Manage or disconnect

To review the connection or remove it, open Settings → Integrations, find Intercom in the Connected section, and click Manage. Intercom has no extra settings to configure in Sleekplan, so the dialog only offers Disconnect, which stops syncing and removes the connection. The Manage Intercom dialog showing that there are no settings to configure and a Disconnect button

End-user accounts

See how feedback captured from Intercom is tied to the right customer.

Create a feedback post

How posts work once they’re on your board.

Widget home screen

Control what customers see when the board opens in the Messenger.

Roadmap

Set up the roadmap you can embed in Intercom.