• How to recover customer satisfaction

    Do not interrupt your conversation partner. If a customer is upset, he will want to let off steam in the first few minutes of the conversation. Give them the opportunity to do so. Only when he has been able to get rid of what is bothering him is he also willing to listen to you.

  • Prioritising the Product Backlog: 7 Pitfalls and the bad consequences

    One of the natural laws of product managemen - The product backlog never becomes empty. Especially product managers in a new position often face the challenge of an overflowing, "historically grown" backlog.

  • What are the factors affecting the page load speed?

    If you want a faster website, you need to focus on speed and to help you achieve this, try these 6 tips.

  • How we deal with Customer Feedback

    We accept feature requests from our customers via feedback.sleekplan.com or via the feedback widget and try to respond to them to the very best of our knowledge and belief.

  • What is Software as a Service?

    Software as a service (SaaS) has become an integral part of the software ecosystem, one that’s grown over the last decade to become one of the fastest growing segments in enterprise technology.