• What is the Customer Satisfaction Score (CSAT)?

    You know you should be measuring customer satisfaction, but there are just so many types of satisfaction surveys, it can be daunting to choose one to send out to your customers.

  • How To Manage Product Announcements

    Release notes should be presented to users in a way that encourages enthusiasm, engagement, and education about the new feature and encourages users to push for more.

  • Custom Feedback Buttons for your Website

    In this article, we'll see some really cool looking feedback buttons using only a few lines of CSS & HTML.

  • How to achieve customer satisfaction?

    Take care of your marketing and exactly this includes creating customer satisfaction. "The customer is king" - this old wisdom is probably known to every entrepreneur. And so it must be - the customer must always be satisfied.

  • Do you already keep a changelog?

    A changelog is a file or list that contains a manually maintained, chronologically sorted list of all significant changes implemented between individual releases or versions of a project.

  • The best tools for online surveys

    Whether researching a scientific paper or providing feedback to an app developer, online survey tools make feedback easy. Not everyone needs to reinvent the wheel, there are many practical tools for the easy creation of online surveys.

  • How to improve customer satisfaction

    Customer satisfaction makes your company successful. If you manage to make your customers happy and satisfied, you make sure that they come back and recommend your product or service to others. On the other hand, if your customer is dissatisfied and annoyed, he will complain loudly.

  • How to recover customer satisfaction

    Do not interrupt your conversation partner. If a customer is upset, he will want to let off steam in the first few minutes of the conversation. Give them the opportunity to do so. Only when he has been able to get rid of what is bothering him is he also willing to listen to you.

  • Prioritising the Product Backlog: 7 Pitfalls and the bad consequences

    One of the natural laws of product management - The product backlog never becomes empty. Especially product managers in a new position often face the challenge of an overflowing, "historically grown" backlog.

  • What are the factors affecting the page load speed?

    If you want a faster website, you need to focus on speed and to help you achieve this, try these 6 tips.