How to improve customer satisfaction
Customer satisfaction makes your company successful. If you manage to make your customers happy and satisfied, you make sure that they come back and recommend your product or service to others. On the other hand, if your customer is dissatisfied and annoyed, he will complain loudly.
How to recover customer satisfaction
Do not interrupt your conversation partner. If a customer is upset, he will want to let off steam in the first few minutes of the conversation. Give them the opportunity to do so. Only when he has been able to get rid of what is bothering him is he also willing to listen to you.
Prioritising the Product Backlog: 7 Pitfalls and the bad consequences
One of the natural laws of product managemen - The product backlog never becomes empty. Especially product managers in a new position often face the challenge of an overflowing, "historically grown" backlog.
How we deal with Customer Feedback
We accept feature requests from our customers via feedback.sleekplan.com or via the feedback widget and try to respond to them to the very best of our knowledge and belief.
Best bug tracking tools: Identify and fix bugs
By identifying errors early in the development process (and if possible before the end user discovers them!), your team has a better chance of finding simple solutions with relatively little impact on your customer satisfaction.