You are looking for good alternatives and competitors to Canny.io? What's difficult is finding out whether or not the software you choose is right for you. In addition to the classic help desk tools, there are growing numbers of services on the cloud market, such as Canny.io, which combine the typical features of ticketing and support with marketing tools such as customer feedback. A Canny.io support forum for example lets you record, process, and evaluated feature requests from your customers. A voting mechanism makes it possible to see which features the users really want. The implementation and design of features can be discussed together. The goal is to drive open and transparent communication with customers. And there are some greate alternatives to Canny.io out there you can find them below.
What is a customer feedback tool?
Customer feedback tools are widely used by software companies. The applications offer many tools that give customers the opportunity to suggest their own ideas for new features, ask questions, report problems or bugs and seek help. If you are looking for alternatives to Canny.io, we have put together a list of customer feedback management tools below.
Canny.io Pricing
Canny.io is located in the mid to high price range compared to other customer feedback tools. Prices at Canny.io start at $50 per month, for this price the number of users is limited to 100. The pricing model scales with the number of users (For example, for 1000 users you pay $200).
Canny.io is a cloud-based solution that helps companies small to large collect, prioritize, and track feedback with simple voting features. Canny.io lets you track which customers want which feature. This data helps your team make more robust product decisions.
Pricingstarts at $50/month
Billing is based ontracked users
Target customerall size companies
Ease of useeasy
Sleekplan
Sleekplan is an alternative customer feedback management tool to Canny.io that helps you to cover the whole feedback loop - starting with the collection of feedback, through the prioritization and ongoing development of features, to the notification of your customers. With Sleekplan you get a fully integrated feedback solution made specifically for the needs of SaaS companies.feedback.sleekplan.com
Pricingstarts at $0/month
Billing is based onmonthly tracked users
Target customerall size companies
Ease of useeasy
We don't want to compare Sleekplan with Canny.io, since both services follow different approaches, not only in terms of pricing, but also how to handle feedback. Instead, we want to give you an insight of what you can do with Sleekplan. So you can make up your own mind.
In-app widget, standalone website or iframeJust one line of code and Sleekplan can easily be integrated straight into your existing web application.
Prioritize customer feedbackDo not simply rely on up- and downvotes. Sleekplan prioritizes your feedback based on better factors.
Keep a changelogKeep your customers in the loop with new features. Notify customers about changes and record the ongoing progress in a changelog.
Fully integrated solutionSleekplan can be fully integrated into your web application, with only one line of code.
Track customer satisfactionDon't just discuss new ideas or bugs, but also keep an eye on the customer satisfaction and how it improves over time.
More Top Alternatives to Canny.io
We are convinced that you will love Sleekplan. But of course we don't want to deprive you of other great alternatives to Canny.io out there.Hellonext
Collect and organize your customer feedback and keep your users informed about the latest updates. Visit HellonextHotjar
Hotjar offers two main tools: analysis and feedback. These include the tools Heatmaps, Conversion Funnels, Form Analytics, and Visitor Recording. With these analysis tools, companies can monitor and measure user behavior. Hotjar provides visual representations of website visitors and their usage behavior. Visit HotjarUservoice
UserVoice was launched in California in 2008, the service is said to have over 100,000 customers worldwide and addresses large companies that want to gather customer feedback, effectively process support requests, and increase customer satisfaction. Alternatives to UservoiceVisit UservoiceUpvoty
SaaS companies, start-ups or basically anyone who needs user feedback and cares about product optimization can use canny to turn feedback from your users into actionable product optimizations. Visit UpvotyUserEcho
UserEcho is a tool to deal with your clients, their wishes, ideas and requirements. Their special approach quickly provides you with a comfortable environment for structured communication. Alternatives to UserEchoVisit UserEchoUserReport
UserReport is a feedback management system with an integrated survey function, from which visitor data can be collected and ideas for possible improvements to the website can be gathered. Visit UserReportNolt
Nolt is a platform that allows anyone to collect crowdsourcing feedback from customers, employees, friends or any other group that can give feedback. Alternatives to NoltVisit NoltMopinion
Mopinion is an all-in-one user feedback platform that helps digital businesses listen, understand and act across the Internet. Visit MopinionEmojicom
Emojicom is a very simple service for collecting feedback using emojis. Visit EmojicomShipright
As companies grow, they find it difficult to listen and respond to customer feedback. Shipright is a service that can help companies understand their customers feedback better to build products that users love. Visit ShiprightPendo.io
Pendo enables users to provide insight, user guidance and user communication for digital product teams. The service enables understanding product usage, gathering feedback, measuring NPS and onboard users and announcing new features within the application. Visit Pendo.ioFider
Let your customers share, vote and discuss on suggestions they have to make your product even better. Fider is an open source tool that can help you to collect feedback and prioritize so that you can focus on developing the right product. Visit FiderAha!
Aha.io empowers product managers to understand the why, when and what of products by helping them to create complex product portfolios, complete with schedules, goals, release strategies and more. Alternatives to Aha!Visit Aha!
How to get Meaningful Customer Feedback?
Well, you can not always satisfy everybody. And yet satisfaction is what customers expect. When you run an online business, you must do everything you can to satisfy as many customers as possible. This is exactly where Customer Feedback Management (CFM) comes in. CFM does what Google and Facebook can not. While ratings there are only "good" and "bad", CFM goes deeper and illustrates what your customers really think. Many companies obtain customer feedback by using a variety of secondary survey and other feedback tools. Much softer is the question of how meaningful the feedback is and how it can help to focus the service or product."Get in the Van" and Other Tips for Getting Meaningful Customer Feedback by Michael Sippey