One of the best ways to collect and manage customer feedback (opens new window) is to work with a feature voting tool. With feature voting software, it’s really efficient to really work together with your users on improving your product. Feature voting allows you to gather opinions and ideas from your users.
Takes care of collecting opinions and ideas from real end-users. You can give the product a positive score, let users point out features they like and don’t like and you can use segmentation to make it easier to compare and find the features with the highest impact on your customer satisfaction.
# ⁉️ What is a Feature Voting Tool
A feature voting tool is a web application that allows you to gather feedback from the users of your website through various forms of social interaction.
You have chat widgets, surveys, forums, or even a voting feature that is designed to allow users to give you a “public” rating on the features that your product offers them. Usually, feature voting tools are highly customizable.
In addition, you can even add images and even video content to your polls to make them more interesting and exciting for the users. Benefits of Using Feature Voting Tools With feature voting tools, you’ll be able to gather valuable user feedback much faster than you would with traditional surveys.
# 💡 How to use Feature Voting Tools
There are a few different types of feature voting tools: Feature and Feature Boards: One of the most common, you simply create a list of features and survey the users on whether they like them or not. You can also create polls and post them in your social media communities, email lists, or via live chat.
Feature Boards and Polls: These are the more advanced tools, which allow you to mix and match polls from different vendors to collect the data you want. You can compare the results from one vendor against the other, run additional surveys on your users, or have developers research a specific feature. In either case, it will be effective to discuss the data you collect and draw conclusions based on that.
# ⭐️ The best 5 Feature Voting Tools
Ready to see our picks for the best 5 feature voting tools?
# 1. Sleekplan
Sleekplan (opens new window) lets you collect feedback from your customers, discuss ideas and prioritize new features. It also notifies your customers about recent changes by email or in-app push notification.
Collect feedback from your customers It's easy to collect feedback via live chat, email, or through our integration with Salesforce, Zendesk, Intercom, Wordpress and many more. No matter what kind of business you are in we've got you covered.
Discuss ideas and prioritize new features We'll help you prioritize the best features based on the popularity of a feature idea. You'll be able to get an overview of what people want and give your own input on what's important for your business.
Notify your customers about recent changes Automatically send out emails to notify your customers about recent changes or use our in-app notification feature to make sure they're always up to date with the latest developments in your app or service.
Try Sleekplan! (opens new window)
# 2. Canny.io
Canny.io (opens new window) is a new customer feedback tool that helps companies collect and respond to customer feedback. It's a tool that can be used in conjunction with other customer service tools such as Intercom, Zendesk, Desk, etc. The goal is to help businesses make meaningful connections with their customers by collecting, analyzing, and responding to their feedback. Canny provides feedback management tools for getting actionable insights from your customers.
# 3. Productific
Productific is an easy-to-use feature voting software that allows you to gather feedback directly from users and return a decision about what the best features are. It’s very easy to use so you don’t have to have any prior experience to use it. This is where the real improvement comes, as you don’t have to have programming knowledge and you won’t have to think about what to do to integrate it with your platform.
# 4. Productboard
Is a feature voting tool that can be used on separate feature board. It’s easy to get started with, and if you’re looking for a quick way to get feedback from your customers, then you should definitely give Productboard a try. A simple, straight-forward voting tool.
# 5. UserVoice
UserVoice (opens new window) is an online service that helps companies listen to their customers and provides tools for companies to better understand customer needs. Granted, it's a platform that is centered around customer feedback. However, it's also a tool for creating and collecting feedback from customers. As of November 2017, the UserVoice website has over 4 million registered users and more than 600,000 active companies on their platform. Companies are using UserVoice to create polls, surveys, wikis, and forums where they can gather feedback from customers on what they're dissatisfied with or want to be changed. These changes can then be shared with relevant employees who will have the opportunity to act on these requests accordingly.
# Conclusion
Is feature voting a bad idea? No. It’s good to take a simple look at what’s going on in your product or app and take it to the end-user. This way, you can have users weigh in on different aspects of the product they love, like features, integrations, navigation, and so on. Feature voting software allows you to gain insights into what your users want to see next, as well as the user experience in general. It’s a fast and affordable way to experiment with an idea and ask customers for their thoughts.