Issue tracking systems provide a ticketing system to record and follow the progress of a project.
An issue tracking system is a tool to keep track of every task and transaction that happens in the project. To make sure that each action is tracked, an issue tracking system collects, reports, and manages work orders, service requests, operational data, and any other documentation involved in an operation. This makes the management process much easier and enables a business to monitor, control, and make improvements as and when needed. It is especially useful in tracking project schedules and tasks to help avoid unnecessary delays. A lot of these tools also have project management features like the ability to share and discuss concerns, project statements. Some of the best issue tracking systems can be found in the list below.
# What to consider when choosing an issue tracking system
Flexibility: Issue tracking systems may be comprehensive and cover every stage of the project, but if there is little room for variation or customization, then it can become tedious to use. Ease of use: Make sure you choose a system that suits your needs and is quick to set up. Software integrations: The majority of issue tracking systems will also integrate with other platforms such as project management software, spreadsheet software, CRM software, and other business tools. Issue tracking software that integrates with other software systems can improve your ability to stay on track when working in a team.
# Top 9 Issue Tracking Tools
# 1) Sleekplan
Sleekplan (opens new window) is a cloud-based solution that helps all size businesses to collect, analyze, prioritize and track user feedback, bugs and suggestions to make informed product decisions. The in-product widget makes it incraedable easy for users to report bugs. The in-product widget makes it incredibly easy for users to report bugs.
Sleekplan offers a whole bunch of features like:
- Public feedback board
- Changelog
- Roadmap
- Customer Satsifaction surveys
# 2) Jira
The biggest of the big ticketing systems, Jira (opens new window) has a large user base. And a quality bug tracking system. Jira is a best-known project management tool that works on any platform with its cloud-based version and is probably one of the most popular solutions. The different features of Jira, beyond issue tracking, make it the most suitable to manage big projects.
# 3) Trello
You can track anything in a Trello (opens new window) board and keep them in a simple-to-follow layout. They work with millions of users and there are apps for almost every platform. It’s one of the best solutions for project management.
# 4) Basecamp
Basecamp is a robust task management tool that includes resources, projects, and labels. But it is not a project management tool. Basecamp is a simple platform that is built for shared tasks.
# 5) Asana
Asana is an online work management tool that helps teams track projects and have real-time discussions. Users create to-do lists in the tool and can also assign a task, manage discussions, and take notes.
# 6) Pivotal Tracker
Pivotal Tracker is one of the most widely used ticketing systems in the business world. It allows a project manager and team members to track the progress of a project. Pivotal Tracker supports both Jira and Trello, among other tools.
# 7) Github Issues
Github Issues (opens new window) is the very best, most easy-to-use, and easiest way to manage and monitor the progress of a project on GitHub. More and more developers (especially in the open-source world) are using it as an issue-tracking solution.
# 8) Mantis
Mantis is an agile and scalable issue tracking tool that provides in-line issue tracking support for project management. You can manage all your tasks, discussions, and deadlines in one place. You can also integrate with Dropbox, Slack, Google Drive, and Trello.
# 9) Zoho Projects
Zoho Projects is a cloud-based collaboration solution, with a focus on mobile access and document management. It is very flexible and features a simple user interface that allows you to perform a wide variety of tasks.