> ## Documentation Index
> Fetch the complete documentation index at: https://sleekplan.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Intercom integration
> Connect Sleekplan to Intercom to embed your feedback board, roadmap, and changelog in the Messenger, and to search, create, and vote on posts straight from a conversation.
The Intercom integration brings Sleekplan inside your Intercom Messenger and Inbox. You can embed your feedback board, roadmap, and changelog on the Messenger home so customers browse and post without leaving the chat, and your support team can search for, create, and vote on feedback posts directly from a conversation. Feedback captured this way is automatically tied to the customer's Intercom email, so it lands under the right [end-user account](/help/account-security/end-user-accounts) in Sleekplan.
Connecting integrations happens in workspace **Settings**, which is available to workspace **owners** and **admins**. See [Roles and permissions](/help/account-security/roles-permissions).
## What the integration does
Once connected, Sleekplan adds three things to Intercom:
* **Messenger home apps.** Show buttons on your Messenger home that open your feedback board, roadmap, changelog, or your default board in a sheet inside the Messenger.
* **A conversation app.** From inside a conversation, search existing feedback, link a post, or create a new post on the customer's behalf. Created posts capture the conversation and the customer's email and name.
* **A conversation sidebar.** See the customer's Sleekplan activity next to the conversation: their upvotes, CSAT and NPS scores, and the posts they've voted on, plus quick actions to search, vote for them, and create a post.
## Connect Intercom
Go to [**Settings → Integrations & Developers → Integrations**](https://app.sleekplan.com/settings/integrations).
In the **All integrations** list, find **Intercom** and click **Connect**. Once the connection finishes, Intercom moves up to the **Connected** section at the top of the page.
A new tab opens Intercom's authorization screen. Sign in to the Intercom workspace you want to connect and click **Authorize access**. Intercom sends you back to Sleekplan and the workspaces are linked.
Each Intercom workspace can be connected to only one Sleekplan workspace. If the Intercom workspace is already linked elsewhere, the connection is rejected with a message telling you so.
## Show Sleekplan on your Messenger home
After connecting, add Sleekplan to the Messenger home so customers can reach your board, roadmap, and changelog from the chat.
In Intercom, go to **Settings → Channels → Messenger**, open the **Web** tab, and go to **Content**. Make sure a **Home** section exists (add one from the **Spaces** tab if it doesn't).
Under **Customize home with apps**, click **Add an app** and choose **Sleekplan**.
Select which sections to show as buttons. You can add any combination of:
* **Default (board)**, which opens your default home screen
* **Feedback board**
* **Changelog**
* **Roadmap**
For each one you can set an optional title, description, and button label, or leave those blank to use the defaults.
Check the preview, then click **Save and set live**. Each button opens the matching Sleekplan screen in a sheet inside the Messenger.
The embedded board, [roadmap](/help/roadmap), and changelog use the same content and settings as your public portal, so there's nothing extra to configure. You can tune what customers see from your [widget home screen](/help/portal-widget/widget-home-screen) settings.
## Work with feedback inside a conversation
Add Sleekplan as a conversation app to search and create posts while you chat with a customer.
* **Search and link.** Search your feedback by keyword and pick a result to attach it to the conversation as a card showing the post's title, category, status, and description, with a **View submission** button.
* **Create a post.** Fill in a title and description, pick a category, and submit. The new post is created on the customer's behalf, using their Intercom email and name, and it records the conversation it came from.
Both actions attribute the post to the customer's [end-user account](/help/account-security/end-user-accounts) in Sleekplan, matched by their Intercom email. If no account exists yet, Sleekplan creates one automatically, so you never lose the link between a request and the person who made it.
## See a customer's activity in the sidebar
Pin the Sleekplan sidebar app to a conversation to see the customer's Sleekplan activity alongside the chat. The sidebar shows:
* Their totals: upvotes, CSAT score, and NPS score, when available.
* The posts they've voted on, each linking through to Sleekplan.
* A search box to find any post, plus a **Vote for this** button to add their vote, and a **Create new post** form, both acting on the customer's behalf.
## Manage or disconnect
To review the connection or remove it, open [**Settings → Integrations**](https://app.sleekplan.com/settings/integrations), find **Intercom** in the **Connected** section, and click **Manage**. Intercom has no extra settings to configure in Sleekplan, so the dialog only offers **Disconnect**, which stops syncing and removes the connection.
## Related
See how feedback captured from Intercom is tied to the right customer.
How posts work once they're on your board.
Control what customers see when the board opens in the Messenger.
Set up the roadmap you can embed in Intercom.