> ## Documentation Index > Fetch the complete documentation index at: https://sleekplan.com/llms.txt > Use this file to discover all available pages before exploring further. # Comments and internal discussions > Reply to feedback, keep team-only private notes, mention teammates, attach images, and like, pin, edit, or delete comments. Every feedback post has one discussion thread where you and your users talk about the request. Each comment is either **public**, so it shows on your feedback portal and the widget alongside the post, or **private**, an internal note only your team can see. That lets you reply to a customer and hash out the details with your team in the same place, without the two audiences ever crossing. Replying to feedback is available to any team member with access to the workspace. **Private notes require a paid plan** (Starter and above). On the free plan you'll be prompted to upgrade when you try to add one. ## Where the discussion lives Open any post from the [**Feedback**](https://app.sleekplan.com/feedback) list. The **Discussion** tab shows the full thread under an **Activity** list, with the reply box pinned at the bottom. A feedback post open on the Discussion tab, with the comment thread and the Public/Private reply box at the bottom The toggle below the reply box (highlighted above) is where you choose whether your comment is **Public** or **Private** before you send it. Sort the thread by newest or oldest from the **Activity** header, and hover over any comment to reveal its actions (reply, pin, edit, and delete) in the top-right corner. ## Reply to a user A public reply is the normal way to respond to the person who submitted the post and everyone following it. In the reply box at the bottom of the **Discussion** tab, make sure **Public** is selected, then type your message. The editor supports rich formatting and file attachments (see [Attach images and files](#attach-images-and-files) and [Format your comment](#format-your-comment) below). Select **Reply**, or press `Cmd/Ctrl + Enter`. Your comment appears in the thread and is visible to your users on your feedback board and in the [widget](/help/getting-started/install-widget). Public replies notify the post's author and everyone subscribed to it. See [Emails Sleekplan sends to your users](/help/account-security/emails) for exactly who gets each message. ## Add a private internal note Private notes are for your team only. Use them to triage a request, tag a colleague for input, or record context you don't want customers to see, all attached to the post it's about. In the reply box, select **Private** (the lock icon). The placeholder changes to **Write an internal note…** and the button changes to **Add note**, so you always know which audience you're writing for. The reply box switched to Private, showing the "Write an internal note" placeholder and the Add note button Type your note, then select **Add note**. It's saved to the thread but hidden from your users. A private note is marked with a **Private** badge and a tinted background, so it's easy to tell apart from public comments at a glance. A private note in the thread with a Private lock badge and a shaded background, next to public user comments Private notes are hidden from your users on the feedback portal and in the widget, but any admin or team member with access to your workspace can read them. They're team-confidential, not personal. ### Replies stay private When you reply to a private note, your reply is automatically kept private too, so a team-only side conversation can't accidentally spill into the public thread. Replies to a public comment stay public. ## Mention teammates and link related items Type `@` in any comment or note to open the mention menu. It has three tabs: * **Users** to mention a teammate or a customer. The person you mention gets notified. * **Posts** to link another feedback post. * **Changelog** to link a changelog entry. The @ mention menu open on the Users tab, listing people you can mention in a comment Mentioning a teammate in a private note is the quickest way to pull them into a discussion: they're notified and land directly on the post. Linking a related post or changelog entry turns into a clickable reference in the thread. Mentions work in both public and private comments. Mention a customer in a public reply to make sure they see it, or a teammate in a private note to loop them in without notifying the customer. ## Attach images and files You can attach images and files to any comment, public or private, using the paperclip button in the reply box. In the reply box, select the **Attach files** (paperclip) button and pick one or more files from your computer. You can attach up to **10 files** per comment. The comment reply box with the paperclip Attach files button highlighted Add an optional message, then select **Reply** (or **Add note** for a private comment). A comment can be sent with attachments only, no text required. Once posted, **images** show as thumbnail tiles under the comment. Select one to open it full size in a lightbox. **Other files** show as a download chip with the file name and size, and open in a new tab. Images (JPG, PNG, and GIF) are always accepted. Whether other file types are allowed depends on your workspace, so see [Attachment file types](/help/feedback/attachment-file-types) to allow more formats. Images are added through the paperclip, not by pasting or dragging them into the text box. Formatting shortcuts still work in the text itself (see below). ## Format your comment The comment editor is the same rich editor used for post descriptions, for both public replies and private notes. Format text with Markdown shortcuts, the `/` menu, or the selection toolbar (bold, italic, lists, quotes, code, and links). See [Write and format the description](/help/feedback/create-post#write-and-format-the-description) for the full set. ## Like a comment Every comment has a like control in its footer: an up-arrow with a count next to it. Select it to like the comment, and select it again to remove your like. The arrow turns teal while your like is active, and the number shows the total likes. Your users can like comments too, from your feedback portal and the widget. The like control at the bottom of a comment, an up-arrow with a count beside it ## Pin a comment to the top Pinning keeps an important comment, such as an official response or a summary, at the top of the thread so everyone sees it first. Pinning is available to your team. Only top-level comments can be pinned, not replies to a comment. Hover over a top-level comment to reveal its action buttons, then select **Pin comment** (the pin icon). A comment showing its hover action buttons with the pin icon highlighted The comment jumps to the top of the thread and shows a **Pinned** label, no matter which sort order the thread uses. To remove it, hover the comment again and select **Unpin**. A pinned comment sitting at the top of the thread with a Pinned label next to the author ## Edit or delete a comment Hover over any comment to reveal its action buttons in the top-right corner. * **Edit** (the pencil icon) opens the comment inline in the editor. Change the text or attachments, then select **Save**. Both public replies and private notes can be edited. * **Delete** (the trash icon) removes the comment. You're asked to confirm first, since deleting a comment can't be undone. As an admin you can edit and delete any comment in the thread, including ones your users left. If the comment you delete has replies under it, its text is replaced with **\[Comment removed]** instead of vanishing, so the replies still make sense. ## Related Add feedback from the dashboard, then open the discussion to reply or add notes. Approve, edit, or reject the posts and comments your users submit. See which comment and mention notifications reach your users, and when. Control who on your team can access the workspace and its discussions.