---
title: "NPS & CSAT Survey Tool: One score that actually moves | Sleekplan"
canonical_url: "https://sleekplan.com/csat-nps"
last_updated: "2026-05-28T16:20:51.380Z"
meta:
  description: "Trigger micro-surveys at the right moment. Roll the answers into a single CSAT and NPS score the whole team can read."
  "og:description": "Trigger micro-surveys at the right moment. Roll the answers into a single CSAT and NPS score the whole team can read."
  "og:title": "NPS & CSAT Survey Tool: One score that actually moves | Sleekplan"
---

# One number that actually moves.

Trigger micro-surveys at the right moment. Roll the answers into a single CSAT and NPS score everyone on the team can read.

[**Start free **](https://app.sleekplan.com/sign-up/) [See a live popup ](https://sleekplan.github.io/sleekplan-demopage/?type=popup&data=promoter)

![Sleekplan NPS dashboard: promoter/passive/detractor breakdown and monthly trend chart](https://sleekplan.com/_ipx/f_webp&s_3456x1942/images/nps-admin-hero.png)

Pulse, scored

## Ask once. Watch the score.

Trigger micro-surveys at the right moment: after support, on checkout, in-app. Roll the answers into a single CSAT and NPS view that everyone can read.

Live responses · today

10

Promoter

"Loving the new boards"

7

Passive

"Works but slow on mobile"

9

Promoter

"Best feedback tool I've used"

3

Detractor

"Pricing is confusing"

NPS · 30D

+62

↑ 14 PTS

30-day trend

Promoters71%

Passives20%

Detractors9%

CSAT

### After every meaningful moment.

One-tap CSAT after support replies, onboarding finishes, paywall converts. Wherever satisfaction matters.

[See CSAT in action ](https://sleekplan.github.io/sleekplan-demopage/?type=popup&data=satisfaction)

NPS

### 0–10, with the why.

Classic NPS with smart cohort triggers and an open-text follow-up, so a number always comes with context.

[Set up NPS ](https://sleekplan.github.io/sleekplan-demopage/?type=popup&data=promoter)

AI

Sleekmate

### Just ask for the pattern.

Sleekmate reads every response, groups themes, and answers plain-language questions. Skip the spreadsheet and go straight to the insight.

[Meet Sleekmate ](https://sleekplan.com/sleekmate)

Capabilities

## Pulse-check satisfaction. And loyalty.

CSAT surveys

1–5 star, smiley or thumbs. Pick the scale that fits your brand.

NPS surveys

Standard 0–10 with promoter/passive/detractor segmentation.

Path-based triggers

Fire on specific URLs or user journeys: checkout, settings, onboarding.

Popup surveys

Lightweight in-app popups that drop in on the right page, then get out.

Custom surveys

Add your own questions around the score: pricing, sentiment, intent.

Cohort throttling

Never ask the same user twice in a quarter, unless they opt in.

Follow-up text

Capture the "why" with an optional open question.

Auto-tag themes

Sleek Intelligence clusters comments into themes automatically.

Trend dashboard

30/90/365-day rolling scores, with deltas highlighted.

Segment by plan

Slice by tier, MRR, or segment. Your CSAT story per persona.

Slack alerts

Detractor responses ping the right channel within seconds.

Export anywhere

CSV, webhooks, or REST. Pipe scores straight into your BI tool.

Multi-language

Detect the user's locale and ask in the right language.

Anonymous mode

Let users respond honestly without exposing their identity.

Fully customisable

Colours, copy and question wording to match your brand voice.

Embed anywhere

Drop a survey into your widget, an iframe, or a hosted standalone link.

Explore other modules

[F Feedback Board Voting, comments, statuses](https://sleekplan.com/feedback) [R Roadmap Public or internal planning](https://sleekplan.com/roadmap) [C Changelog Release notes that delight](https://sleekplan.com/changelog) [S Surveys In-app surveys with logic](https://sleekplan.com/surveys)

Get started in 4 minutes

## **Your roadmap,**** on **autopilot**. **

Free for 30 days. No card, no sales call. Cancel anytime.

[**Start free **](https://app.sleekplan.com/sign-up/) [**Book a 20-min demo **](https://sleekplan.com/contact/sales)