--- title: "Sleek Analytics — See what your customers are really talking about | Sleekplan" canonical_url: "https://sleekplan.com/analytics" last_updated: "2026-05-28T16:20:55.577Z" meta: description: "Topic Detection clusters every post, review and chat into themes, sized by volume, scored by confidence, tracked month over month. No tagging, no taxonomy meetings." "og:description": "Topic Detection clusters every post, review and chat into themes, sized by volume, scored by confidence, tracked month over month. No tagging, no taxonomy meetings." "og:title": "Sleek Analytics — See what your customers are really talking about | Sleekplan" --- # **See **what** your customers are really talking about.** Topic Detection clusters every post, review and chat into themes, sized by volume, scored by confidence, tracked month over month. No tagging, no taxonomy meetings. Just the picture. [**Get started **](https://app.sleekplan.com/sign-up) **See it work** 01 · Auto-clustering ## **Topics, subtopics, **zero tagging. Every post is read, embedded and assigned a place in a two-tier hierarchy. Top-level Topics for the picture; Subtopics underneath for the why. Each classification carries a confidence score. Incoming feedback Intercom 0.94 "The push notifications wake me up at 3am every night — can you let me set quiet hours?" G2 0.91 "I keep getting kicked out when my train enters a tunnel. An offline mode would save me." Email 0.97 "The board takes 8 seconds to render on a 1k-item project. Search is faster than browsing." Zendesk 0.88 "Brand new accounts see a blank board and nothing happens. Maybe show example posts?" Capterra 0.82 "Cannot find where to set monthly vs annual billing without contacting sales every time." Cluster Topic hierarchy Push notifications1420.94 Offline mode960.91 Tablet layout880.88 Biometric auth860.82 Slow board load1340.97 API latency810.90 Search ranking720.85 Empty states880.88 Sample data620.83 Invite flow480.80 Annual discount540.82 Seat counting460.79 VAT invoices320.86 **Two-tier hierarchy** ### **Up to 10 Topics × 30 Subtopics each.** Big enough to cover any product. Small enough that you can read the whole map in 10 seconds. **Confidence scoring** ### **Know how sure the model is.** Every classification carries a 0–1 score. Below 0.7 stays in a review queue. Above 0.85 publishes automatically. **Always re-clustering** ### **Topics shift as your product does.** New categories emerge, dead ones fold in. The map reflects what your customers are saying this month, not last quarter. 02 · 12-month evolution ## **Watch a theme **emerge. Every topic and subtopic has a year of history attached. Spot the long curve climbing weeks before it spikes in support. Spot a complaint quietly dying because you actually shipped the fix. Themes Theme 01 · Mobile Theme 02 · Performance Theme 03 · Onboarding Theme 04 · Integrations Theme 05 · Billing Theme 06 · Notifications **Per-topic series** ### **Each topic charts itself.** A 12-month area showing post count per week. Hover to see which release, ad campaign or competitor move kicked it. **Sentiment overlay** ### **Volume + vote net + sentiment.** Three lines on one chart: raw posts, net votes (up minus down), and aggregate sentiment. Same scale, same week. **Compare any two** ### **Side-by-side topics.** Pin one topic, overlay another. See whether your shiny new feature stole all the oxygen from another conversation. 03 · Typical requests ## **Every theme, **with the evidence. Each theme shows representative quotes, vote weight, sentiment polarity and the confidence score the model assigns it. Use this to tell whether a cluster's a coherent ask or a fuzzy edge. Mobile experience 412 POSTS Push notifications · Offline mode · Tablet layout · Biometric auth VOTES1,842 SENTIMENT+62% CONF0.92 Intercom Push notifications wake me up at 3am — quiet hours pls G2 Train tunnel kicks me out every morning. Offline mode would save me Email Tablet layout is just iPhone-stretched, please fix Performance 287 POSTS Slow board load · API latency · Search ranking VOTES1,311 SENTIMENT-34% CONF0.95 Zendesk 8 seconds to render a 1k-item board. Search is faster than browsing Intercom API p99 has been spiking on /search since the new deploy G2 Heavy boards crawl. We literally moved to a different tool because of this Onboarding 198 POSTS Empty states · Sample data · Invite flow VOTES642 SENTIMENT+18% CONF0.88 G2 Blank board for new teams. We thought it was broken Capterra Wish there was a 1-click way to seed example posts Helpscout Sending invite emails is two screens deeper than it should be Billing & plans 132 POSTS Annual discount · Seat counting · VAT invoices VOTES318 SENTIMENT-12% CONF0.82 Email Cannot find the annual toggle without calling sales Intercom We added 3 new admins and got billed for the entire workspace? G2 Need proper VAT invoices for EU companies, current ones are useless **Representative samples** ### **See the quotes behind the cluster.** Three real (anonymised) lines per theme, picked from the median of each cluster. The voice, not the abstraction. **Sentiment polarity** ### **Net feeling at a glance.** Each theme carries an aggregate sentiment from –100% to +100%, weighted by recency. The vote bar shows it. **Confidence per topic** ### **Trust the model where it's sure.** A topic-level confidence score tells you which clusters are tight (high-confidence) versus fuzzy edges still worth a glance. Sleek Intelligence · the full kit ### **Topic Detection is one **layer of five**.** Detect, automate, analyse, agent, MCP: the full Sleek Intelligence stack. Topic Detection is the analytics layer. Wire on the rest for an end-to-end portal that runs itself. [**Explore Sleek Intelligence **](https://sleekplan.com/intelligence) Collect Automate Comments Agent MCP // pipeline · today ingest ▸ 1,489 posts · 9 channels extract ▸ entities, intent, sentiment cluster ▸ 10 topics · 47 subtopics score▸ avg confidence 0.91 ✓ topics, evolution & samples updated 05 · Use cases ## **Four ways to use the ***map***. ** **Spot the next fire** ### **Catch pain before support does.** When a subtopic jumps 40% week-over-week, that's tomorrow's ticket flood. Sleekplan surfaces it now, before your CS team is buried. **+142%** Push notifications · 30d **Prioritise on volume** ### **Roadmap by real demand.** Stop arguing about which feature 'feels' important. Compare topic volumes and growth side-by-side; ship what the numbers want. **412** Posts in Mobile · this month **Drill the why** ### **Drop into subtopics.** A theme is growing. Open the topic, scan the subtopics, read the typical requests. Now you know what to scope. **0.94** Avg. confidence **Report without tagging** ### **Weekly digest in two clicks.** Themes are already there, charts are already drawn. Pull a screenshot, drop it in the board update. No more 'someone needs to categorise the last 200 posts'. **0 min** Tagging required FAQ ## **The fine print.** Can't find it? Email support → Sleekplan reads every incoming post, embeds it, and clusters embeddings into coherent groups. Topics emerge from your data; you don't define them up front. You can rename or merge them at any time. Yes. Rename topics, merge two into one, split one in two, or hand-assign a stuck post to a different bucket. Your overrides feed back into the model for your workspace. A 0–1 number for how sure the model is that a post belongs in its assigned subtopic. Below 0.7 stays in a review queue you can triage; above 0.85 publishes to the map automatically. You can change the threshold. New posts are classified live, within seconds of arrival. The treemap and evolution charts recompute hourly; topic-level re-clustering runs nightly. You can also force a re-cluster from settings. The percentage shown on each tile compares post volume in the last 30 days to the 30 days before that. Subtopic-level deltas use the same window. Hover any number for the raw counts. No. It's included with Sleek Intelligence on Business and Enterprise plans. Free while in beta. No per-classification billing. Never. Sleekplan's AI subprocessors are under strict contracts that explicitly forbid training on customer data. Topic Detection runs on the same EU-hosted infrastructure as the rest of Sleek Intelligence. Included on all plans ## **Stop guessing**what users want**.** Topic Detection is on every Sleek Intelligence plan, with a year of history out of the box. Flip it on, scroll the map. [**Get started **](https://app.sleekplan.com/sign-up) [**See pricing **](https://sleekplan.com/pricing)